Refund policy

Refund & Exchange Policy

At BORNGOATD, many of our items are made-to-order to ensure quality, intention, and sustainability. Because of this, our refund and exchange policy is outlined below.

All Sales Are Final

Due to the custom, made-to-order nature of our products, all sales are final.
We do not offer refunds or exchanges for:

  • Wrong size selected

  • Change of mind

  • Preference after delivery

  • Ordering errors made by the customer

Please review size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

We will happily replace items if they arrive:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect (wrong item received)

To qualify:

  • You must contact us within 7 days of delivery

  • Provide:

    • Order number

    • Clear photos of the issue

    • Photo of the full item and the defect

Once approved, a replacement will be issued at no additional cost.

📧 Contact: support@borngoatd.com

Exchanges

We do not offer size or style exchanges at this time.

If your item qualifies due to a defect or error, a replacement (not refund) will be provided.

Lost Packages

  • If tracking shows Delivered, we are not responsible for stolen packages.

  • If a package is lost in transit and confirmed by the carrier, we will assist with a replacement claim.

Shipping Delays

Because items are produced on demand, production and shipping times may vary. Delays caused by carriers or customs do not qualify for refunds.

Policy Acceptance

By placing an order with BORNGOATD, you agree to this Refund & Exchange Policy.